Handheld hardware

Handheld POS for table-side service.

The phone in the server's apron. Order tableside, fire to the kitchen, take payment. Standard phones — or a dedicated handheld if you do volume.

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What we support

Two roads, your call.

A standard phone in the apron, or a dedicated handheld with integrated card reading and a printer. Both run the same dojofood app.

Path A · standard phone

The phone in the server's apron.

iPhone 12 and newer. Modern Android (11+, mid-range or better). Most operators hand servers a company iPhone — sometimes the server's own phone, with a work profile. Pro: cheap, familiar, easy to replace. Con: drops happen. Protective case is non-optional.

Path B · dedicated handheld

Sunmi-class waiter device.

Built-in card reader, receipt printer, barcode scanner. One device the server carries all shift. Common in TR and SE Asia. Growing in EU. Pro: one device, no separate card terminal. Con: bigger upfront, longer lead time on replacement.

Use cases

What the device actually does on the floor.

Take the order at the table.

Server stands at the table, punches the order in. Ticket lands on the KDS while they're still ordering dessert. No "I'll go back to the till and key it in."

Fire the ticket on the spot.

Tap fire. KDS sees it. Kitchen printer fires if you use one. The table never waits for the screens to talk.

Take payment at the table.

Card, contactless, wallet. Dedicated handhelds tap-and-pay. iPhone uses a Bluetooth reader. We orchestrate. Your processor handles the money.

Split the check, mid-meal.

By person, by item, by share. From the device. No walk back to the till.

Reorder a round.

Bar pace. Tap last round, refire. The drink runs again. Bar pace, not retail pace.

Volume nights without bottlenecks.

Six servers, six devices. Six points of order entry. No queue at the till. We do volume.

The device disappears. The server is at the table, not at the screen.

Payment terminal compatibility

Card reading, without taking your processor hostage.

dojofood orchestrates the charge. Your card processor moves the money. We never insert ourselves in the payment flow. We never take a cut of your processing rate.

Bluetooth card readers

For iPhone and Android. Pair once per device, charge for years. EN pairings: Stripe Reader S700, SumUp Solo, Square Reader. TR side: major bank-issued POS terminals with a Bluetooth bridge.

Dedicated handhelds with built-in reading

Sunmi V2 / V3 class. Some Verifone and Ingenico handhelds. Card sits on the same screen as the ticket. Server taps the card on the back of the device.

Wallets

Apple Pay, Google Pay, local QR-pay schemes work everywhere card-tap works. No separate flow.

Tip flows

Pre-tip prompts, post-tip on receipt, server-pooled. Whatever your country and house rules require. Configured per branch.

Already got a card processor you like? Keep them. Shopping? We'll point you to the ones we've worked with and the rate categories to expect. No commission either way.

Connectivity

Wi-Fi drops. The order doesn't.

Floor Wi-Fi is the most variable thing in your stack. Handhelds get an aggressive fallback the counter terminals don't.

Wi-Fi first

5GHz on a dedicated SSID. Handhelds re-attach to the strongest access point as the server moves around the floor.

Cellular fallback

If the device has a SIM (iPhone, dedicated handheld with SIM slot), it falls back to cellular when Wi-Fi is gone. Server keeps taking orders. No "the system is down."

Offline queue

If Wi-Fi and cellular both drop, orders queue locally on the device. They sync to POS and KDS the moment a connection returns. Original timestamps preserved.

Around the handheld

The small things that keep the device alive on Friday night.

Charging dock

One dock per device at the host stand or back office. Devices charge between shifts, not mid-shift on a wall socket.

Rugged case

For phones. Drops are inevitable. A case adds a hundred bucks and saves the device a dozen times.

Lanyard / strap

Around the wrist for dedicated handhelds. Stops the drop before it reaches the tile.

Replacement battery

One spare per three devices. The night the pizza review goes viral is not the day to find out the battery is shot.

Cleaning kit

Tomato sauce, espresso, the green oil off sea bream. Wipeable cases and a microfibre cloth at the host stand.

Spare device

One extra on the shelf per branch. When one dies on Saturday, the service doesn't.

Have questions? Let's talk.

Put the handheld in the apron where it belongs.

20 minutes with us. A 60-cover bistro and a 12-table cafe need different gear. Show us a Friday-night floor plan, how many servers, your volume, your payment processor. We'll show you the device they'd actually carry.

Get hardware advice →See the Waiter App